Cancellation policy

1. Cancellation by the customer

You may cancel your booking under the following conditions, which depend solely on how much notice you give us relative to the pick-up date and time indicated in the booking:

• With at least 48 hours’ notice: free cancellation. We refund 100% of the rental amount.
• With less than 48 hours’ notice: the rental amount is not refunded, as the vehicle was blocked for you and could not be offered to other customers.
• Not showing up for pick-up (no-show), or showing up without the valid documents required by the General conditions, is equivalent to a late cancellation: the rental is not refunded.

The deposit is always released or refunded, regardless of when you cancel: if it was pre-authorised the hold is cancelled and, if it had been charged, it is refunded in full to the same card.

2. How to cancel

Write to us at reservas@ridarentals.com from the email address you used to make the booking, quoting the booking code (you will find it in the confirmation email) and, if you wish, the reason. For the time being there is no cancellation button on the website: cancellations are handled by our team.

The notice period is calculated from the moment we receive your email. We will confirm the cancellation and, where applicable, the refund by email within a maximum of 2 working days.

3. Changes

If you want to change the dates or the vehicle, write to us at reservas@ridarentals.com with the booking code. Changes are subject to availability. If the new booking has a higher price, you will pay the difference; if it is lower, we will refund the difference. A change requested with less than 48 hours’ notice before pick-up will be treated as a late cancellation followed by a new booking.

If, once the rental has started, you return the vehicle before the scheduled date, the unused days are not refunded.

4. Cancellation by rida

If rida cannot hand over the booked vehicle (breakdown, accident involving the vehicle during the previous rental, force majeure or weather conditions that make riding dangerous), we will let you know as soon as possible and offer you a vehicle of the same or a higher category at no extra cost. If there is no alternative or you do not accept it, we will refund 100% of what you paid, rental and deposit included, without prejudice to the rights granted to you by consumer law.

If, at pick-up, the original documents are not valid, are expired, do not match the data provided when booking or do not authorise the vehicle, we will not be able to hand it over and the provisions for late cancellation will apply. If you have any doubts about your licence, write to us before pick-up and we will check it with you.

5. Refund timescales

Refunds are always made to the same card used for payment, through Banco de Sabadell’s PAYCOMET payment platform; no refunds are made in cash or to another card. We process the refund at the time of cancellation; your bank normally takes between 7 and 14 working days to show it in your account (cancelled pre-authorisations may take up to 30 days to disappear from the held balance, depending on the bank). If you do not see the credit after that period, write to us at reservas@ridarentals.com and we will provide you with the transaction receipt; please do so before starting a chargeback with your bank.

6. Relationship with the General conditions

This policy forms part of the General rental conditions. The 14-day right of withdrawal does not apply to the rental of vehicles on a specific date (art. 103 l) of Royal Legislative Decree 1/2007); the cancellation conditions described here apply instead.